Frequently Asked Questions
Everything you need to know about your Njord Gear Co. experience.
What is the standard shipping time for electronics?
Orders are typically processed within 24-48 hours. Standard shipping takes 5-7 business days, while expedited options are available at checkout for faster delivery.
Do your products come with a warranty?
Yes, all Njord Gear Co. electronics include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to opened electronics.
Are your power banks and chargers compatible with international outlets?
Our devices are designed for universal USB compatibility; however, wall adapters are specifically built for Type A (North American) outlets unless otherwise stated in the product description.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your gear's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.